Shipping policy
Shipping Policy
At Tom Hessin, every order is carefully prepared and dispatched from our UK headquarters to ensure it arrives in perfect condition.
United Kingdom
We offer free standard delivery on orders over £25.
Orders under £25 are charged £3.95 standard delivery.
Delivery usually takes up to 4 working days, subject to stock availability.
Orders are typically sent via Royal Mail using a tracked service. All items are dispatched to the delivery address provided at checkout.
European Union
We offer free delivery on orders over €100.
Orders under €100 are charged €7.95 standard delivery.
Delivery usually takes up to 8 working days.
We use the IOSS (Import One-Stop Shop) system for EU orders up to €150. This means VAT is collected at checkout and no additional charges should be due on delivery.
Orders over €150 may be subject to local taxes or duties, which are payable by the recipient.
United States
We offer free delivery on orders over $100.
Orders under $100 are charged $9.95 standard delivery.
Delivery usually takes up to 10 working days.
Rest of World
Delivery charges are calculated at checkout.
Delivery usually takes up to 14 working days.
Orders delivered outside the UK and EU may be subject to local taxes or import duties. These charges are the responsibility of the recipient.
Order Processing
Orders are typically processed within 1–2 business days.
Once your order has been dispatched, you’ll receive a confirmation email with tracking details.
Packaging
Each Tom Hessin pen is presented in premium packaging to ensure it arrives safely and is ready to be gifted or enjoyed.
Contact Us
If you have any questions about shipping or your order, please contact us at:
info@tomhessin.com
