At Tom Hessin, every order is carefully prepared and dispatched from our UK headquarters to ensure it reaches you in perfect condition.

Deliveries for Christmas

Orders for UK delivery prior to Christmas should be placed by 9am on Friday 19th December. Orders placed after this time may still arrive before Christmas however the likelihood is reduced.

For international delivery please see timescales below.

UK Delivery:

• Free delivery on orders over £25
• Standard delivery: £3.95 per order

We use reliable tracked services from Royal Mail, DPD, and UPS to ensure your order arrives safely.

We aim to deliver within 4 working days, provided the items are in stock and available. All goods will be dispatched to the address provided in your contact details, unless you specify a different delivery address at checkout.

The delivery charge of £3.95 (or free on orders over £30) is automatically calculated at checkout and covers your entire order, regardless of how many items are included.

International Delivery

• EU Delivery: £7.95 per order – allow up to 8 working days
  We use the IOSS system for EU orders up to €150, meaning VAT is collected at checkout and no extra charges should be due on delivery. Orders over €150 may be subject to local taxes and duties, payable by the recipient.
• USA Delivery: £9.95 per order – allow up to 10 working days
• Rest of World: £14.95 per order – allow up to 14 working days

Please note: delivery times are estimates and may be extended due to customs processing in the destination country.

Orders outside of the UK and EU may be subject to local taxes and import duties, which are the responsibility of the recipient. For further information, please contact us at manuscript@manuscriptpen.com.

United Kingdom

Standard Delivery: Free on orders £25.00 and above

£4.95 for orders below £25

Delivery Time: 2–4 business days from dispatch

Orders under £25 may incur a standard delivery charge (shown at checkout).

All orders are sent using a tracked service for your peace of mind.

European Union

Standard Delivery: Free on orders €100 and above

€9.99 for orders below €100

Delivery Time: 5–10 business days from dispatch

Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the recipient.

United States of America

Standard Delivery: Free on orders $100 and above

$9.99 for orders below $100

Delivery Time: 5–10 business days from dispatch

Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the recipient.

Rest of World

Delivery Charge: calculated at checkout

Delivery Time: Up to 15 working days from dispatch

Order Processing

Orders are typically processed within 1–2 business days. You’ll receive a dispatch confirmation email once your order has been shipped.

Packaging

Each Tom Hessin pen is presented in premium packaging to ensure it arrives safely and ready to be gifted or enjoyed.

Questions

If you have any questions about your delivery or need assistance tracking your order, please contact our team:

📧 info@tomhessin.com